Top ARM Resources That Will Help You Collect Better

This comprehensive 2025 guide to debt collection explains the full recovery process, U.S. legal and regulatory requirements, and proven strategies to maximize performance while staying compliant. It links directly to authoritative government resources, including the FDCPA, CFPB Regulation F, TCPA, FCC, and FTC guidance. The guide covers account segmentation, omnichannel outreach, agent-led negotiations, KPI tracking, and emerging AI-driven best practices. Sedric’s real-time agent assist and 100% QA monitoring are woven throughout as performance accelerators, helping ARM leaders recover more, reduce risk, and streamline coaching without adding headcount.

High-performing teams are turning to platforms like Sedric to maximize every customer interaction, eliminate compliance risks, and radically improve recovery rates through real-time agent assist, 100% QA coverage, and insights at scale.

We’ll explain what AI is in plain language, explore its practical uses in collections, and provide a roadmap for getting started. Whether you're a collector, agency leader, or compliance officer, this guide will demystify AI and show you how to harness its power to recover more, work smarter, and stay compliant.

Artificial Intelligence (AI) is revolutionizing the collections landscape, delivering smarter, more compliant, and more efficient debt recovery processes. As regulatory scrutiny increases and consumer expectations evolve, agencies and creditors must leverage AI not just as a competitive advantage but as a compliance and performance imperative.

In this article, we’ll explore how automated debt collection calls are transforming the collections landscape, the key technologies driving this change, and how platforms like Sedric use Real-Time Agent Assist and speech analytics to boost performance while reducing cost and compliance risk.

Join us for a live, 30-minute Lunch & Learn designed for ARM professionals who want to boost collections, reduce compliance risk, and empower agents—without adding more manual work.

In this article, we explore how speech analytics works, the challenges and opportunities it presents for collections firms, and how AI-powered solutions like Sedric are transforming how agencies harness voice data.

In this in-depth guide, we’ll explore what Real Time Agent Assist is, why it matters, how it works, and what to look for in the best solutions on the market. Whether you're in collections, customer service, or financial services, understanding this tool could give your business the edge it needs.

Whether you're running a debt collection agency, a customer service team, or a financial call center, Real Time Agent Assist technology can dramatically improve agent performance, reduce risk, and drive better business outcomes. This guide explores what Real Time Agent Assist is, how it works, and why Sedric is a leading solution for real-time performance and compliance support.

Reducing post-call wrap time is one of the most immediate and measurable ways to improve productivity in a debt collection operation. Traditional manual methods are both costly and inconsistent. By embracing AI-powered solutions such as Sedric, agencies can automate the wrap process, minimize downtime, and empower agents to move seamlessly to the next call.

The trifecta of thin margins, high operating costs, and decreasing recovery performance is forcing business owners to rethink traditional models and adopt intelligent, tech-driven strategies. In this comprehensive guide, we’ll explore each of these challenges in detail and outline actionable solutions. Most importantly, we’ll explain how Sedric, an AI-powered compliance and performance management platform, is uniquely equipped to help agencies not only survive—but thrive.

In the highly competitive and compliance-driven debt collection industry, agent effectiveness is directly tied to business success. Debt collection business owners are constantly searching for ways to enhance portfolio penetration—the percentage of accounts that are successfully worked and resolved. The secret? Empowering your agents with the tools, insights, and support they need to succeed.

For business owners and operations leaders, enhancing agent consistency and communication quality is no longer optional—it’s a competitive necessity. In this article, we’ll explore how to tackle these issues head-on and explain how Sedric’s real-time AI platform equips agents with the tools they need to boost liquidation rates reliably.

As 2022 nears its end, we sat down with ARM industry experts and asked them to share their predictions for 2023. Where do they see the industry going? In a climate that will undoubtedly be characterized by changes, how can ARM businesses prepare to best position themselves in this evolving market?

Many adjectives can describe this year for the ARM Industry. Dynamic maybe the most appropriate given the full implementation of Regulation F and the over-expanding authority of the CFPB. 2022 was a year of “initiatives” and policy statements which will translate into affirmative action by both the CFPB and state regulators.

In a recent webinar titled “How Data Can Boost Your Compliance”, 3 ARM industry experts discussed how speech analytics data can be leveraged to boost both compliance and performance. Here's a summary of the top 5 takeaways.

With Reg F imposing oversight responsibilities on creditors for their servicer network, vendor management and auditing is an important priority. For collection agencies, robust compliance management and reporting capabilities now represent a competitive advantage when marketing their services to creditors.

In the past decade, AI and data analytics transformed business processes. Today, a new generation of AI-based speech analytics helps debt collectors and call centers comply with regulations and increase collection rates. Here's a look at what these solutions do.