Top ARM Resources That Will Help You Collect Better

The trifecta of thin margins, high operating costs, and decreasing recovery performance is forcing business owners to rethink traditional models and adopt intelligent, tech-driven strategies. In this comprehensive guide, we’ll explore each of these challenges in detail and outline actionable solutions. Most importantly, we’ll explain how Sedric, an AI-powered compliance and performance management platform, is uniquely equipped to help agencies not only survive—but thrive.

In the highly competitive and compliance-driven debt collection industry, agent effectiveness is directly tied to business success. Debt collection business owners are constantly searching for ways to enhance portfolio penetration—the percentage of accounts that are successfully worked and resolved. The secret? Empowering your agents with the tools, insights, and support they need to succeed.

For business owners and operations leaders, enhancing agent consistency and communication quality is no longer optional—it’s a competitive necessity. In this article, we’ll explore how to tackle these issues head-on and explain how Sedric’s real-time AI platform equips agents with the tools they need to boost liquidation rates reliably.

As 2022 nears its end, we sat down with ARM industry experts and asked them to share their predictions for 2023. Where do they see the industry going? In a climate that will undoubtedly be characterized by changes, how can ARM businesses prepare to best position themselves in this evolving market?

Many adjectives can describe this year for the ARM Industry. Dynamic maybe the most appropriate given the full implementation of Regulation F and the over-expanding authority of the CFPB. 2022 was a year of “initiatives” and policy statements which will translate into affirmative action by both the CFPB and state regulators.

In a recent webinar titled “How Data Can Boost Your Compliance”, 3 ARM industry experts discussed how speech analytics data can be leveraged to boost both compliance and performance. Here's a summary of the top 5 takeaways.

With Reg F imposing oversight responsibilities on creditors for their servicer network, vendor management and auditing is an important priority. For collection agencies, robust compliance management and reporting capabilities now represent a competitive advantage when marketing their services to creditors.

In the past decade, AI and data analytics transformed business processes. Today, a new generation of AI-based speech analytics helps debt collectors and call centers comply with regulations and increase collection rates. Here's a look at what these solutions do.