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Automatically monitor 100% of interactions across all your channels and your affiliate network to boost sales performance, reduce risk and lower compliance costs.

40+
languages supported

Get full visibility into client interactions and agent performance for every voice and text communication, in any language. 

Up to 50%
increase in QA productivity

Automate monitoring, flagging and scoring and eliminate manpower-intensive manual sampling.

Up to 20% increase
in revenue

Boost sales by improving adherence to sales best practices and enhancing agent performance with personalized coaching.

Boost compliance and performance - with a single tool!

With the AI-based Sedric compliance excellence platform you can detect non-compliant and non-converting interactions as they occur, giving compliance, QC and sales leaders accurate data on regulatory risk and agent performance. Automated scoring and remediation workflows streamline processes so teams can focus on the highest-risk interactions. 

Single pane

Automatically monitor interactions over voice, email, chat, instant messaging, video, and social media, and create audit trails.

Monitor affiliates

Monitor affiliate networks on any channel and identify risks in real time.

Streamline compliance management

Built-in MiFID II guidelines and easy customization options take the hassle out of compliance and change management.

Book a 30-minute call

and start a free trial to discover how Sedric can help you enhance performance AND compliance of your client-facing teams. 

How it works

The Sedric end-to-end platform allows you to manage the entire process and empowers sales, QC, compliance, operations and agents to excel.

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Transcript

Sedric automatically transcribes and translates calls in 40+ languages with industry-leading accuracy.

2

Archive

Sedric records and archives client interactions over voice, email, chat, instant messaging, video, and social media and stores them in a central place so you can easily document processes for audits.

3

Alerts

Sedric flags violations in each conversation and analyzes the full interaction journey to detect omitted disclosures, missed steps and agent misconduct, without flooding users with irrelevant alerts.

4

Tasks

Sedric automatically generates tasks to mitigate risks and improve agent performance, so you can manage all tasks in a single place and make sure nothing falls between the cracks!

5

Reports and training

Sedric provides you with a 360° perspective of your team's performance, letting you drill down to individual events and discover high-level trends. The platform tailors individual training paths to optimize each agent’s performance and compliance.

Alerts

Sedric flags violations in each conversation and analyzes the full interaction journey to detect omitted disclosures, missed steps and agent misconduct, without flooding users with irrelevant alerts.

Tasks

Sedric automatically generates tasks to mitigate risks and improve agent performance, so you can manage all tasks in a single place and make sure nothing falls between the cracks!

Archive

Sedric records and archives client interactions over voice, email, chat, instant messaging, video, and social media and stores them in a central place so you can easily document processes for audits.

Transcript

Sedric automatically transcribes and translates calls in 40+ languages with industry-leading accuracy.

Score cards

Sedric flags violations in each conversation and analyzes the interaction journey as a whole to detect omitted disclosures and steps, without producing a flood of irrelevant alerts. Automated scoring saves valuable agent time

Reports and training

Sedric provides you with a 360° perspective of your team's performance, letting you drill down to individual events and discover high-level trends. The platform tailors individual training paths to optimize each agent’s performance and compliance.

Our integration partners

MiFID II compliance is built into Sedric

Get up and running within no time with our industry-vetted MiFID compliance monitoring

Misleading market status - risks and profits

Excessive pressure displayed

Investment advice given

Prohibited crypto promotion

Product risk
warning

Client distress
and concerns

Sedric is an instrumental component in our compliance management processes. We trust Sedric to do the heavy lifting of detecting issues and flaws in our various channels of communication. Our scorecards are much more focused and insightful thanks to Sedric and as a result, we’re able to mitigate issues as soon as they arise, which is priceless.

Segev Tenenbaum,
Regional Manager

Everything You Need
to Comply AND Excel

Multi-language

Power your global operations with support for 40+ languages

Single pane of glass

Monitor risk and performance across your full operation via one central interface

Omni-channel

Monitor and analyze customer journeys across voice, chat, email, video, and social media interactions

Automated detection and scoring

Save your QA staff valuable time and increase your overall productivity

Multi-level dashboards

Provide agents and quality control, compliance, and management teams with the insights they need

Seamless integration

Quickly and easily integrate Sedric with all your communications systems

Workflow management

Manage all activity from alert to remediation and training in a single pane

Customized video training

Improve performance through individualized video training based on each agent’s needs

Audit-readiness

Document your compliance processes and activities accurately and effortlessly

Are you a contact center serving financial services providers?

Check out our compliance offering for call centers serving clients in regulated industries.

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