Boost collections.
Reduce Risk.
Cover all channels.
Start your free trial
Sedric’s compliance and performance excellence platform monitors all communication channels in real-time and provides collectors with the insights they need to promptly reduce risk and improve agent performance, while keeping operational costs low.
100%
audited interactions
Automatically analyze every agent-debtor interaction for a complete view of risk, rather than relying on random sampling.
98%
accurate risk identification
Our AI detects non-compliant practices with unparalleled accuracy in real-time, and without issuing a flood of irrelevant alerts.
Up to 20% increase in collections
Get full insight into every agent’s behavior and improve performance through instant feedback and tailored coaching.
Collection excellence. Decrease legal costs, increase revenues.
Having 100% of consumer interactions audited in real-time provides creditors, collectors, and lenders an accurate view of their compliance risk. Sedric’s automated workflow ensures that human error is immediately remediated and no task falls through the cracks.
Streamline compliance management
Sedric comes with off-the-shelf
Reg F guidelines and easy customization options to take the hassle out of compliance and change management. Quickly implement new rules and enforce their adoption, while keeping operational costs low.
Focus on high-risk interactions and minimize legal costs
With Sedric detecting violations in 100% of consumer interactions in almost real-time, you’re always aware of compliance risks and can start remediating as issues occur. Avoid costly litigation and fines and preserve your brand reputation
Increase
collection rates
Sedric provides full insight into agent performance and collection success. Individualized video training lets you get every agent the coaching support they need to optimize their performance and outcomes while remaining compliant.
Watch Sedric in action
Book a free 30 min demo
and start a free trial to discover how Sedric can help you
enhance performance AND compliance of your client-
facing teams.
The Sedric end-to-end platform empowers compliance,
operations, QA and agents to excel.
Transcript
Sedric automatically transcribes and translates calls in 40+ languages with industry-leading accuracy.
Archive
Sedric records and archives client interactions over voice, email, chat, instant messaging, video, and social media and stores them in a central place so you can easily document processes for audits.
Alerts
Sedric flags violations in each conversation and analyzes the full interaction journey to detect omitted disclosures, missed steps and agent misconduct, without flooding users with irrelevant alerts.
Tasks
Sedric automatically generates tasks to mitigate risks and improve agent performance, so you can manage all tasks in a single place and make sure nothing falls between the cracks!
Reports and training
Sedric provides you with a 360° perspective of your team's performance, letting you drill down to individual events and discover high-level trends. The platform tailors individual training paths to optimize each agent’s performance and compliance.
Alerts
Sedric flags violations in each conversation and analyzes the full interaction journey to detect omitted disclosures, missed steps and agent misconduct, without flooding users with irrelevant alerts.
Tasks
Sedric automatically generates tasks to mitigate risks and improve agent performance, so you can manage all tasks in a single place and make sure nothing falls between the cracks!
Archive
Sedric records and archives client interactions over voice, email, chat, instant messaging, video, and social media and stores them in a central place so you can easily document processes for audits.
Transcript
Sedric automatically transcribes and translates calls in 40+ languages with industry-leading accuracy.
Score cards
Sedric flags violations in each conversation and analyzes the interaction journey as a whole to detect omitted disclosures and steps, without producing a flood of irrelevant alerts. Automated scoring saves valuable agent time
Reports and training
Sedric provides you with a 360° perspective of your team's performance, letting you drill down to individual events and discover high-level trends. The platform tailors individual training paths to optimize each agent’s performance and compliance.
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Sedric’s real-time monitoring enabled us to consistently discover training opportunities for our collectors. They are now able to maximize each RPC, resulting in 32% growth in cash collected. Automation enabled us to increase QA efficiency by 4X while gaining a deeper understanding of what happens on the collection floor, so we can mitigate issues as they occur.
Everything You Need
to Comply AND Excel
Single pane of glass
Monitor risk and performance across your full operation via one central interface
Omni-channel
Monitor and analyze customer journeys across voice, chat, email, video, and social media interactions
Automated detection and scoring
Save your QA staff valuable time and increase your overall productivity
Multi-level dashboards
Provide agents and quality control, compliance, and management teams with the insights they need
Data privacy and security
Protect sensitive data with automated PII redaction and encryption
Workflow management
Manage all activity from alert to remediation and training in a single pane
Seamless integration
Quickly and easily integrate Sedric with all your communications systems
Customized video training
Improve performance through individualized video training based on each agent’s needs
Audit-readiness
Document your compliance processes and activities accurately and effortlessly
Do you have a lending operation?
Check out our solutions for lenders subject to Reg Z, UDAAP, and other lending regulations.
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