Watch how a leading ARM business uses Sedric to monitor more calls, improve agent consistency, and gain real-time visibility across consumer interactions.
"Sedric has enabled us to increase both the quality and the uniformity of our consumer engagements—while reviewing far more calls, with higher accuracy, faster, and in real time."
Jonathan Goldberg
President, National Recovery Associates
What Changed for National Recovery Associates
Sedric gave National Recovery Associates the ability to:
- Monitor substantially more calls without increasing QA headcount
- Standardize agent behavior across teams and portfolios
- Identify issues in real time, not weeks later
- Increase confidence in both compliance and engagement quality
The result: higher coverage, faster insight, and more consistent consumer interactions—at scale.
Why ARM Leaders Choose Sedric
Sedric is designed specifically for high-volume, regulated environments like collections:
- Real-time monitoring of live calls
- Policy-aligned detection tuned to your rules and scripts
- Oversight that supports performance—not just compliance
- Visibility that scales as your operation grows
This is not generic call monitoring. It’s compliance infrastructure built for ARM realities.
