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Stop sampling. Cover every interaction.
Prevent, detect and correct frontline agent customer communications with AI that enforces policy at scale.
Keep your agents on script and in policy
Real Time Agent Assist surfaces dynamic scripts during live calls. Prevent violations. Improve accuracy. Keep every agent on policy.
Review every customer interaction, not just a sample.
Sedric’s Post-Call Monitoring elevates QA from limited manual sampling to full AI-driven coverage.
Automatically identify risk, score performance against your custom criteria, and surface key issues and coaching opportunities.
QA in the language of your customers
Detect violations across 50+ languages. Translated to English for review.
Not only did each team member double their interaction coverages, but we were also able to support more languages without expanding our staff! Sedric’s AI-based risk analysis guarantees that we focus our attention on interactions with the highest risk factor, and not on random ones. The superb customer service is a welcome added bonus.
Reduce Risk. Boost Performance.
100% Interaction Coverage
Monitor every call, message, and channel without relying on ~3% QA sampling.
Real-Time + Post Intelligence
Prevent issues live and analyze performance after, in one continuous loop.
Contextual In-App Coaching
Targeted coaching delivered when agents need it, based on real performance gaps.
Cover every interaction. Coach every agent.
30 minutes. Your calls. Your QA criteria.
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See how to automate your compliance
You’ll be able to see a full demo of marketing and communications compliance with your brand.