"Not only did each team member double their interaction coverages, but we were also able to support more languages without expanding our staff! Sedric’s AI-based risk analysis guarantees that we focus our attention on interactions with the highest risk factor, and not on random ones. The superb customer service is a welcome added bonus"
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Compliance that contributes to growth
Whether your business focuses on trading, lending, payments, or other financial services, you’re most likely planning to broaden its offerings, penetrate new markets or offer services in additional languages. Sedric helps to grow your business while adapting to new regulations seamlessly, without any headache.
Spend your time on the interactions that matter
Not all interactions are equal — or equally important. Finding and addressing the ones that went off the rails and put revenues and brand equity at risk is not an easy task.
Instead of manually choosing random interactions for review, Sedric identifies and flags the highest-risk interactions. The platform highlights critical issues that require immediate remediation, before they escalate.
Improve your team’s performance, effortlessly
AI-driven analysis provides you actionable insights into team members’ compliance and performance challenges. The platform creates individual training paths consisting of bite-sized videos helping reps maximize their knowledge and performance.
At Sedric, security is built in
Sedric is SOC 2 certified and protects your business -- and our own! -- by adhering to the highest security standards. All customer data is encrypted in transit and at rest, and access-control policies are strictly enforced.
We regularly pressure test our systems and follow security best practices for financial service organizations. Our platform requires multi-factor authentication (MFA) and federated login methods.