"Sedric’s real-time monitoring enables us to consistently discover training opportunities for our collectors. They are now able to maximize each RPC, resulting in 32% growth in cash collected.
Automation enables us to increase QA efficiency by 4X, while gaining a deeper understanding of what happens on the collection floor. Now we can mitigate issues as soon as they occur."
Vice President, Operations Strategy & Development, Mercantile Adjustment Bureau
"Sedric’s AI monitoring covers 100% of verbal communications between our customers and representatives which reinforces our high compliance standards. The automated reviews and high-risk alerts decrease review time, which is a core benefit for our Quality Control team. The team can better manage their time and focus on more sophisticated compliance areas with the confidence that accurate monitoring checks are being executed."
Team Leader – Quality Control & Monitoring, Markets.com
"Sedric is an instrumental component of our compliance management processes. We trust Sedric to do the heavy lifting of detecting issues and flaws in our various channels of communication. Thanks to Sedric our scorecards are much more focused and insightful and we can mitigate issues as soon as they arise, which is priceless."
Regional Manager, Leverate
"Not only did each team member double their interaction coverages, but we were also able to support more languages without expanding our staff! Sedric’s AI-based risk analysis guarantees that we focus our attention on interactions with the highest risk factor, and not on random ones. The superb customer service is a welcome added bonus."
Chief Operations Officer, AnyTech365
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Compliance that contributes to growth
Whether your business focuses on trading, lending, payments, or other financial services, you’re most likely planning to broaden its offerings, penetrate new markets or offer services in additional languages. Sedric helps to grow your business while adapting to new regulations seamlessly, without any headache.
Spend your time on the interactions that matter
Not all interactions are equal — or equally important. Finding and addressing the ones that went off the rails and put revenues and brand equity at risk is not an easy task.
Instead of manually choosing random interactions for review, Sedric identifies and flags the highest-risk interactions. The platform highlights critical issues that require immediate remediation, before they escalate.
Improve your team’s performance, effortlessly
AI-driven analysis provides you actionable insights into team members’ compliance and performance challenges. The platform creates individual training paths consisting of bite-sized videos helping reps maximize their knowledge and performance.
At Sedric, security is built in
Sedric is SOC 2 certified and protects your business -- and our own! -- by adhering to the highest security standards. All customer data is encrypted in transit and at rest, and access-control policies are strictly enforced.
We regularly pressure test our systems and follow security best practices for financial service organizations. Our platform requires multi-factor authentication (MFA) and federated login methods.