Seven days, eleven languages, 97% recall — Trade Capital Markets

How Trade Capital Markets, a CySEC-regulated Cyprus Investment Firm, deployed production-grade AI communications compliance in a week — and reframed the monitoring function from a growth constraint into an expansion enabler.

Trade Capital Markets (TCM) is a Cyprus Investment Firm, authorized and regulated by the Cyprus Securities and Exchange Commission (CySEC), providing investment and ancillary services to traders across multiple European markets. As regulatory expectations on communications monitoring tightened and TCM’s footprint expanded, the firm’s manual oversight model began to constrain both compliance posture and growth.

In 2022, TCM deployed Sedric’s AI-driven communications compliance platform. End-to-end integration, scorecard configuration and policy calibration to TCM’s CySEC-aligned framework were completed in seven days. After four to six weeks of supervised feedback and training, the AI was operating at 93% precision and 97% recall against TCM’s in-scope regulatory topics — performance levels comparable with the platform’s most mature deployments.

The program reduced monitoring time by 66%, lifted analysis throughput by 3× on the same headcount, extended coverage across 11 languages, and removed the headcount constraint that had previously tied monitoring capacity to geographic expansion. Compliance moved from a reactive control to an early-warning function — and from a constraint on TCM’s growth into an enabler of it.

“We’re able to more easily and seamlessly spread to new geos without needing to add new agents to the monitoring team.” — Andrea Peratitis, Chief Compliance Officer, Trade Capital Markets

About Trade Capital Markets

Trade Capital Markets (TCM) Limited was incorporated in 2013 and is authorized and regulated by the Cyprus Securities and Exchange Commission (CySEC) to act as a Cyprus Investment Firm (CIF), providing investment and ancillary services. The firm combines expertise and experience across industries, functions and geographies, with an extensive background in the financial industry, and offers a wide range of investment products and services with the highest quality standards.

The business challenge

TCM’s regulatory perimeter — CySEC supervision of a CIF providing investment and ancillary services across multiple European markets — sets a high bar on monitoring of agent–trader interactions. As conduct expectations tightened and TCM’s book expanded, three structural pressures defined the brief that the compliance function took to the executive team.

1. Comprehensive oversight without scaling the function

Manual sampling of agent–trader interactions could not credibly demonstrate the level of coverage that CySEC supervision — and TCM’s own internal control framework — expected. Closing that gap with more analysts was uneconomic and would have created a permanent ceiling on growth.

2. Multi-language, multi-jurisdictional complexity

TCM’s clients transact in multiple languages across multiple European markets, each with its own conduct and disclosure expectations on top of the CySEC base. Servicing those obligations from a single monitoring function — and doing so consistently — required platform-level capability, not a process workaround.

3. Reactive risk management

Sample-based, post-hoc review identifies issues after the fact. TCM needed to move from reactive remediation of escalated cases to early identification of conduct, disclosure and suitability concerns — and to evidence that posture to regulators, auditors and clients.

Why Sedric

TCM selected Sedric’s AI-driven compliance platform on the basis of three properties material to a CIF compliance buyer: comprehensive real-time monitoring of agent–trader interactions, multi-language coverage out of the box, and the ability to flag potential violations with the precision and recall levels needed to be operationally useful — not just demonstratively present.

Capabilities deployed

• AI Reviewer (11 languages) — real-time review of agent–trader interactions across TCM’s entire language footprint, with consistent policy application jurisdiction-by-jurisdiction.
• Task Board — workflow management across the compliance function, with prioritization, ownership and an audit trail on every case.
• BI and Reports — executive- and team-level analytics for thematic risk, monitoring performance and supervisory reporting.

Implementation: seven days to production

Sedric was deployed end-to-end in seven days. The work consisted of a streamlined technical integration — securely streaming all in-scope interactions from TCM to Sedric — together with scorecard integration and customization calibrated to TCM’s CySEC-aligned compliance policy.

From production go-live, the AI entered a four-to-six-week supervised feedback and training period during which TCM’s compliance team refined model performance against the firm’s specific regulatory framework. At the end of that window, the platform was operating at 93% precision and 97% recall on TCM’s in-scope topics. No additional headcount was added to the compliance function during onboarding or training.

Outcomes

With Sedric in production, TCM has measurably moved both the cost-to-control and the strategic posture of its compliance function.

Operating efficiency

• Monitoring time reduced by 66%, with the same monitoring team running 3× more efficient analysis.
• Multi-language coverage across 11 languages from existing personnel, removing the need to build out region-specific monitoring capacity.

Risk and control

• Early, proactive identification of conduct and disclosure risks — replacing reactive post-incident response.
• Improved agent performance, contributing to higher customer satisfaction and stronger brand trust.

Strategic posture

• Expansion into new geographies is no longer constrained by monitoring capacity — compliance scales with the business rather than against it.

“Sedric allows us to identify risks early and respond proactively, rather than reactively responding to risks when they are already significant.” — Andrea Peratitis, Chief Compliance Officer, Trade Capital Markets

What’s next

With the core monitoring program embedded, TCM and Sedric are progressing a joint roadmap focused on extending coverage and deepening agent enablement.

• Extending the deployment to additional jurisdictions in line with TCM’s expansion plan.
• Adopting additional reporting and coaching capabilities to translate platform insights into front-line behavior change.