Senior Customer Success Manager
Sedric’s award-winning compliance excellence platform ensures consumer protection, minimizes risks, and expedites growth for fintech companies by offering off-the-shelf guidelines and AI-based detection mechanisms that alert stakeholders in real-time on violations and risks and provide suggestions for remediation steps.
- Serve as the primary POC between clients and the Sedric team
- Build and maintain strong relationships and deep use cases.
- Serve as a technical authority for customers queries
- Analyze key account statistics and performance metrics to identify pain points
- Provide onboarding and training for new customers through partners and ensure teams find additional value in our platform for their customer's business needs.
- Proactively identify opportunities and optimization points for Sedric's clients
- Organically grow your portfolio of clients by delivering additional solutions and tools based on business needs
- Serve as a liaison between internal teams such as partner enablement, support, and data.
- Demonstrate the continuous value of Sedric’s solutions by keeping high retention rates
- Lead the knowledge sharing effort derived from the Voice of Customer (VOC)
- 2-3 years of experience in SaaS Customer Success Management working with partners.
- Native English speaker
- Experience working in business organizations, managing cross-functional stakeholders, and negotiating solutions.
- Strong customer-facing and presentation skills with the ability to establish credibility with executives.
- Excellent technical project management skills, enabling multiple cross-functional teams to deliver against plans.
- Analytical skills and passion for technology.