Senior Customer Success Manager
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Sedric’s award-winning compliance excellence platform ensures consumer protection, minimizes risks, and expedites growth for fintech companies by offering off-the-shelf guidelines and AI-based detection mechanisms that alert stakeholders in real-time on violations and risks and provide suggestions for remediation steps.
Responsibilities:
- Act as the primary point of contact for clients, building strong relationships with key stakeholders
- Understand clients' business objectives and work with them to develop strategies for achieving them using Sedric platform
- Lead the onboarding process for new clients, ensuring they have a positive experience and a clear understanding of our products and services
- Identify and lead opportunities for upselling and cross-selling to existing clients
- Continuously monitor clients' usage, identifying opportunities for upselling and cross-selling
- Proactively identify and address potential issues that could impact clients' satisfaction and success
- Collaborate with internal teams, including sales, marketing, and product, to ensure clients' needs are being met and their feedback is being incorporated into our products and services
- Develop and deliver regular reports on clients' usage and satisfaction, highlighting areas for improvement and opportunities for growth
Requirements:
- 3+ years of experience in Customer Success within a SaaS company
- Strong knowledge of Customer Success SaaS trends and best practices
- Strong business acumen and ability to drive revenue growth through upselling and cross-selling
- Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with clients
- Strong analytical and problem-solving skills, with the ability to identify patterns and trends in client behavior and usage
- Proven track record of managing a portfolio of clients and driving Customer Success
- Ability to work independently, prioritize tasks, and manage multiple clients simultaneously
- Availability to work Mondays through Fridays
