Senior Customer Success Manager

Sedric’s award-winning compliance excellence platform ensures consumer protection, minimizes risks, and expedites growth for fintech companies by offering off-the-shelf guidelines and AI-based detection mechanisms that alert stakeholders in real-time on violations and risks and provide suggestions for remediation steps.


  • Act as the primary point of contact for clients, building strong relationships with key stakeholders
  • Understand clients' business objectives and work with them to develop strategies for achieving them using Sedric platform
  • Lead the onboarding process for new clients, ensuring they have a positive experience and a clear understanding of our products and services
  • Identify and lead opportunities for upselling and cross-selling to existing clients
  • Continuously monitor clients' usage, identifying opportunities for upselling and cross-selling
  • Proactively identify and address potential issues that could impact clients' satisfaction and success
  • Collaborate with internal teams, including sales, marketing, and product, to ensure clients' needs are being met and their feedback is being incorporated into our products and services
  • Develop and deliver regular reports on clients' usage and satisfaction, highlighting areas for improvement and opportunities for growth


  • 3+ years of experience in Customer Success within a SaaS company
  • Strong knowledge of Customer Success SaaS trends and best practices
  • Strong business acumen and ability to drive revenue growth through upselling and cross-selling
  • Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with clients
  • Strong analytical and problem-solving skills, with the ability to identify patterns and trends in client behavior and usage
  • Proven track record of managing a portfolio of clients and driving Customer Success
  • Ability to work independently, prioritize tasks, and manage multiple clients simultaneously
  • Availability to work Mondays through Fridays

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