Control every customer interaction

Monitor, guide, and review calls, messages, and interactions with Sedric's AI agents that enforce compliance at scale.

Monitor every call, chat, message, and email
Real-time guidance for every agent. Full QA, not samples
SOC 2 Type II. Explainable AI. Built for regulated finance.
Certified and Tested
UDAAP
Reg Z
TILA
ECOA
FTC
CFPB
SEC
State Reg.
FINRA
FCA
ESMA
MiFID
MiCA
FDCPA
+ More
FDCPA
MiCA
MiFID
ESMA
FCA
FINRA
State Reg.
SEC
CFPB
ECOA
FTC
TILA
Reg Z
UDAAP
+ More
Real Time Agent Assist

Guide agents in the moment they need it most

AI prompts agents during live calls and chats. Prevent violations. Improve accuracy.

Learn more about Real-Time Agent Assist
Sedric oversight dashboard showing performance, compliance, and soft skills scores with agent pass rates across criteria.
Post-Call Monitoring

Review every interaction—human and AI.

Analyze calls, messages, chats, and AI-generated responses to detect risk, improve performance, and maintain audit-ready records.

Sedric monitoring a multilingual agent-customer conversation in English and Spanish with compliance flags.
Multi-lingual Support

Stay compliant across the languages you need

Detect violations across 50+ languages. Translated to English for review.

Features

Built for complete interaction control.

100% Interaction Coverage

Monitor every call, message, chat, and AI interaction without relying on ~3% QA sampling.

Real-Time + Post-Interaction Intelligence

Prevent issues live and analyze performance after, in one continuous loop.

Contextual In-App Coaching

Deliver targeted coaching based on real performance gaps to improve agent outcomes faster.

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Run compliance on autopilot

30 minutes. Your calls. Your policies.