Senior Customer Success Manager

Sedric’s award-winning compliance excellence platform ensures consumer protection, minimizes risks, and expedites growth for fintech companies by offering off-the-shelf guidelines and AI-based detection mechanisms that alert stakeholders in real-time on violations and risks and provide suggestions for remediation steps.

Responsibilities:

  • Serve as the primary POC between clients and the Sedric team
  • Build and maintain strong relationships and deep use cases.  
  • Serve as a technical authority for customers queries
  • Analyze key account statistics and performance metrics to identify pain points
  • Provide onboarding and training for new customers through partners and ensure teams find additional value in our platform for their customer's business needs.
  • Proactively identify opportunities and optimization points for Sedric's clients
  • Organically grow your portfolio of clients by delivering additional solutions and tools based on business needs
  • Serve as a liaison between internal teams such as partner enablement, support, and data.
  • Demonstrate the continuous value of Sedric’s solutions by keeping high retention rates
  • Lead the knowledge sharing effort derived from the Voice of Customer (VOC)

Requirements:

  • 2-3 years of experience in SaaS Customer Success Management working with partners.
  • Native English speaker
  • Experience working in business organizations, managing cross-functional stakeholders, and negotiating solutions.
  • Strong customer-facing and presentation skills with the ability to establish credibility with executives.
  • Excellent technical project management skills, enabling multiple cross-functional teams to deliver against plans.
  • Analytical skills and passion for technology.

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